Terms of Service

Last updated: January 1, 2025

⚠️ IMPORTANT NOTICE - PLEASE READ CAREFULLY

SleepLink is NOT a medical device, healthcare provider, or substitute for professional medical advice. Our service provides educational information only. All AI-generated insights, analysis, and explanations are for informational and educational purposes only and should never be used to make medical decisions. Always consult your sleep specialist or healthcare provider before making any changes to your CPAP therapy or treatment plan.

1. Acceptance of Terms

By accessing or using SleepLink (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms constitute a legally binding agreement between you and SleepLink regarding your use of the Service. Please read them carefully.

2. Description of Service

SleepLink provides:

  • A platform to upload and store CPAP device data
  • Visualization and tracking of CPAP device sessions
  • AI-powered explanations of CPAP data in plain language
  • Pattern summaries and trend identification
  • Educational content about CPAP metrics

The Service is designed to help you understand your CPAP data, not to provide medical advice, diagnoses, or treatment recommendations.

3. Medical Disclaimer

MEDICAL DISCLAIMER

3.1 Not Medical Advice: The Service, including all AI-generated content, insights, analyses, explanations, and recommendations, is provided for educational and informational purposes only. Nothing in the Service should be construed as medical advice, diagnosis, or treatment recommendation.

3.2 Not a Medical Device: SleepLink is not a medical device, is not FDA-cleared or approved, and is not intended to diagnose, treat, cure, or prevent any disease or health condition.

3.3 Consult Healthcare Professionals: You should always consult with a qualified healthcare provider, sleep specialist, or physician before making any decisions about your health, CPAP therapy, or treatment. Never disregard professional medical advice or delay seeking it because of something you have read or seen on the Service.

3.4 AI Limitations: AI-generated insights may be incomplete, inaccurate, or not applicable to your specific medical situation. AI cannot account for your complete medical history, other health conditions, medications, or individual circumstances.

3.5 Emergency Situations: If you believe you have a medical emergency, call your doctor or emergency services immediately. Do not rely on the Service for emergency medical needs.

4. User Responsibilities

By using the Service, you agree to:

  • Provide accurate information Provide accurate information when creating your account
  • Keep your account credentials secure Keep your account credentials secure and notify us of any unauthorized access
  • Upload only your own CPAP data Upload only your own CPAP data or data you have authorization to upload
  • Not use the Service as a substitute Not use the Service as a substitute for professional medical advice
  • Consult with healthcare professionals Consult with healthcare professionals before making CPAP changes
  • Comply with all applicable laws Comply with all applicable laws and regulations
  • Not attempt to reverse engineer Not attempt to reverse engineer, hack, or compromise the Service
  • Not use the Service Not use the Service for any unlawful or prohibited purpose
  • Share links responsibly: When you create a share link, you are solely responsible for who you share it with and understand that anyone with the link can view your data for that day
  • Monitor your shares: Regularly review and revoke share links you no longer need via Settings

5. Limitation of Liability

IMPORTANT LIMITATION OF LIABILITY

5.1 No Liability for Medical Decisions: SleepLink, its officers, directors, employees, agents, and affiliates shall NOT be liable for any health-related decisions, actions, or outcomes resulting from the use of the Service. You assume full responsibility for any decisions made based on information provided by the Service.

5.2 No Liability for AI Content: We are not liable for any errors, omissions, inaccuracies, or misinterpretations in AI-generated content, insights, analysis, or explanations. AI-generated content is provided "as is" without any warranty of accuracy, completeness, or fitness for any particular purpose.

5.3 Maximum Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SleepLink BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, HEALTH, WELL-BEING, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your use or inability to use the Service
  • Any AI-generated content, analysis, or recommendations
  • Any health decisions made based on Service information
  • Unauthorized access to or alteration of your data
  • Any third-party conduct or content on the Service
  • Any errors, mistakes, or inaccuracies in the Service

5.4 Liability Cap: Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us (if any) in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR COMPLETENESS OF CONTENT
  • RELIABILITY OF AI-GENERATED INSIGHTS
  • UNINTERRUPTED OR ERROR-FREE OPERATION

We do not warrant that the Service will meet your requirements, be available without interruption, be timely, secure, or error-free, or that any defects will be corrected.

7. Indemnification

You agree to indemnify, defend, and hold harmless SleepLink, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Service
  • Any health-related decisions or actions taken based on Service information
  • Your violation of any third-party rights
  • Any content you upload to the Service
  • Your violation of any applicable laws or regulations

8. Intellectual Property

8.1 Our Property: The Service, including its original content, features, and functionality, is owned by SleepLink and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Your Data: You retain ownership of your CPAP data and personal information. By uploading data, you grant us a limited license to process, analyze, and store your data solely to provide the Service.

8.3 Feedback: Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you.

9. User-Generated Share Links

9.1 Share Link Feature: The Service allows you to create time-limited, shareable links to your CPAP data. When you create a share link:

  • Anyone with the link URL can view the shared day's data without authentication
  • You are solely responsible for distributing and controlling access to your share links
  • Shared data may include session metrics, events, waveforms, and device information
  • Machine serial numbers are partially masked for privacy, but other data is visible

9.2 Your Responsibility: By creating a share link, you acknowledge that:

  • You are voluntarily choosing to share your CPAP data with others
  • SleepLink is not responsible for how recipients use your shared data
  • You should only share links with individuals or communities you trust
  • You can revoke access at any time through Settings → Shared Links

9.3 No Liability: SleepLink shall not be liable for any consequences arising from your decision to share your data via share links, including but not limited to privacy concerns, misuse by third parties, or unintended disclosure.

10. Account Termination

10.1 Your Right to Terminate: You may delete your account at any time through the account settings. Upon deletion, your data will be permanently removed within 30 days.

10.2 Our Right to Terminate: We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms.

10.3 Effect of Termination: Upon termination, your right to use the Service will cease immediately. Sections that by their nature should survive termination shall survive (including limitation of liability, indemnification, and disclaimer of warranties).

11. Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

12. Third-Party Services

The Service may integrate with third-party services (such as AI providers and cloud infrastructure). Your use of such third-party services is governed by their respective terms and privacy policies. We are not responsible for the content, privacy practices, or policies of third-party services.

13. Governing Law and Dispute Resolution

13.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SleepLink is registered, without regard to its conflict of law provisions.

13.2 Dispute Resolution: Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration association.

13.3 Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SleepLink regarding the Service and supersede all prior agreements and understandings.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

17. Contact Information

If you have questions about these Terms, please contact us:

Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. YOU FURTHER ACKNOWLEDGE THAT SleepLink DOES NOT PROVIDE MEDICAL ADVICE AND THAT YOU WILL CONSULT WITH QUALIFIED HEALTHCARE PROFESSIONALS FOR ALL MEDICAL DECISIONS.